FAQ
You are very important to us and we will try our best to ship your order on the next business day.
If you chose to have your package shipped via USPS, click here.
If you chose to have your package shipped via UPS, click here.
To sign up for or to learn more about UPS MY CHOICE, click here.
Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Package Protection can be added during checkout. Route Information
Detailed information on our shipping can be found on our Shipping Information page.
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and money orders. We do not accept personal checks. All personal checks will be destroyed and the sender will be contacted. You may purchase a Visa/MasterCard Gift card that can be used just like a credit card at our store. Please register your zip code with the gift card company to pass the address verification system.
We now offer Sezzle as a payment option. Select Sezzle at checkout and split your entire order into 4 payments over 6 weeks with no interest.
Pay in 4 payment option is 0% Annual Percentage Rate (APR). 25% down payment then three payments of 25% every two weeks for 6 weeks. Options depend on your purchase amount, may vary by merchant, and may not be available in all states. Other payment options are subject to credit approval by third party lenders. Rates from 5.99% - 34.99% APR; terms from 3 months – 48 months, which may vary by lender. 0% APR options may be available. APRs will vary depending on credit qualifications, loan amount, term, and lender. Minimum purchase is required.
We offer free shipping for any order over $49.00 to the continental US. Your order will require a physical address for shipment.
No, we do not require a minimum order.
We're committed to providing top-notch prices and service to our customers. If you find the same product at a US-based online retailer that is a lower price, simply reach out to our customer service team and let us know where you found it. Hippy Hut retains the discretion to waive its price match guarantee for products found on auction sites, online marketplaces, and other websites if they are significantly below fair market value.
Any questions you may have can be handled by calling us at (888) 501- 3296 (M-F 8am-6pm EST) or you may e-mail us and your concern will be addressed within one business day.
Store credits are funds made available to you by Smoker's Outlet Online for use on our website for future orders and are in place of actual monetary reimbursement.
These funds are issued in certain situations where you have agreed to receive a store credit, such as:
- Product lost or missing from your shipment
- Change made to an order
- Cancelled order
- Over-payment
You may use your store credit by checking the “USE STORE CREDIT” checkbox during the checkout process. This is located in a dropdown below the payment information section. This store credit will then be applied to your balance due for your order, prior to charging your card for the remaining cost of your order. You may also use your store credit when placing your order by phone. Please mention to the Customer Service Representative that you would like to use your store credit.
If you are having trouble logging on try clearing your browser's "cookies". Please be aware that clearing your browser's cookies will also delete any stored passwords and your browsing history. If you are using Internet Explorer, Chrome, or Firefox just press Ctrl+Shift+Del at the same time. If you are using an older version of Internet Explorer click on this link for instructions on how to clear your browser's cookies.
To determine what version of the internet browser you are using click here.